Notes

Writing and reflections on service design, research and working with AI.

• 30 Aug 2026How I'm using AI in my design workIt's useful for drafting and trying out ideas. I still need to check whether those ideas make sense to the people using a service.
• 10 Mar 2026When building gets easier, what should we build?AI makes it easier to turn an idea into something we can try. Choosing who it serves, what it should change, and whether to build it still takes thought.
• 28 May 2019Connecting the Invisibles to Design Seamless ExperiencesHow service design at Grab connects the app, the work behind it, and the teams responsible for the service.Co-authored with Stephanie LukitoRead on Grab Tech Blog ↗