How I'm using AI in my design work

In a recent freelance project, I used Claude Code to build a working prototype for an F&B platform covering procurement, loyalty, and sales. I translated the requirements into user flows and interfaces, then built and iterated on the prototype so the client could discuss and refine the concept.

I also use AI to draft and restructure writing, try out alternatives, and question my reasoning. It helped me build this site. Having something I can inspect and change makes it easier to work through an idea.

I'm more cautious when the output describes people. A generated persona or journey map can look convincing, but I still need to know where its claims came from. Does it reflect something we heard or observed? Has an assumption slipped in? A tidy document can make those questions easy to overlook.

In healthcare, a proposed change has to work for patients and for the staff delivering care. A blueprint can help a team discuss it, but understanding whether it will work means spending time with those people. That's the part of service design I want to keep making time for.

I expect to keep changing how I use these tools. For now, they're useful for getting a first draft down and exploring different ways to approach a problem. I still have to decide what to use, check it against the research, and explain the decision to the team.